Frequently Asked Questions
Everything you need to know about shopping at Card Merchant Takapuna.
What are your shipping rates and delivery times?
We offer nationwide shipping across New Zealand. Standard delivery typically takes 2-4 business days, while rural addresses may require an additional 2 days. Shipping costs are calculated at checkout based on your order size.
Can I return an item if I change my mind?
Yes, we accept returns within 14 days of purchase provided the items are in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain accessories may be excluded from our return policy.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as digital payment options like Apple Pay, Google Pay, and buy-now-pay-later services such as Afterpay.
Do you offer Click and Collect at the Takapuna store?
Absolutely! You can select the 'Pick up' option at checkout. Once your order is ready, you will receive an email notification to collect it from our Takapuna location during business hours.
How should I care for my garments?
To maintain the quality of your items, we recommend following the specific care instructions on the internal label. Generally, washing in cold water and air drying in the shade will prolong the life of your fashion pieces.