Returns & Exchanges

At Card Merchant Takapuna, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for items in original, unworn condition. Whether you need a different size or a different style, our team is here to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Email our customer service team with your order number and the reason for your return to receive an authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging with all tags attached, ensuring you include a copy of your invoice.

• 3.
  Ship It Back

  Send your return to our Takapuna storefront using a tracked courier service to ensure safe delivery back to our warehouse.

• 4.
  Quality Check & Refund

  Once received, our team will inspect the garment and process your refund or exchange within 3-5 business days.